Baggage & Optional Service Charges

General conditions Each passenger can carry onboard a free baggage allowance: one piece for Economy class passengers. Each piece has a maximum weight of 7kg and the sum of three dimensions shall not exceed 115 cm (30 cm x 60 cm x 18 cm) or (12 x 24 x 7 inches). Lao Airlines may refuse to carry unchecked baggage and may require the passenger to check his baggage in case it exceeds the quantity, weight and dimensions as specified above.

In general, Lao Airlines adopts the international standard hand baggage policy. Individual carriers may, however, apply a different hand baggage allowance. If your journey involves a connection to other carrier(s), you are advised to check with these carriers for details of their policies and ensure compliance.

Additional items could be carried on board In addition to free baggage allowance, each passenger may carry, without additional charges, the following personal objects for use during embarking, disembarking or onboard, provided that such objects are retained by passenger's custody:

• A handbag, pocket book or lady's purse, i.e., which is appropriate to normal traveling dress and is not used as a container for the transportation of articles which would otherwise be regarded as baggage;
• An overcoat, wrap or blanket;
• An umbrella or walking stick (except one with metal-filled sharp pointed end)
• A reasonable amount of reading materials for in-flight reading only;
• Infant's food for consumption in flight;
• Infant's carrying basket or bassinet;
• A fully collapsible wheel chair.
• A pair of crutches and/or braces or other prosthetic device for the passenger's use.

Restricted Items For safety reasons, dangerous articles such as those listed below must not be carried in passenger's baggage:

• Compressed gases(flammable, non-flammable, and poisonous) such as butane, oxygen, propane, aqualung cylinders.
• Corrosives such as acids, alkalis, and wet cell batteries.
• Etiologic agents (bacteria, viruses, etc.)
• Explosives, munitions, fireworks, and flares
• Flammable liquids and solids such as lighter or heater fuels, matches and articles which are easily ignited.
• Radio-active materials
• Oxidizing materials such as bleaching powder peroxides.
• Poisons such as arsenic, cyanides, insecticides, weedkillers.
• Other restricted articles such as mercury, magnetized material, offensive or irritating materials. Medicinal and toilet articles in limited quantities which are necessary or appropriate for the passenger during the journey, such as hair sprays, perfumes and medicines containing alcohol may be carried.

If any of these articles are found in a passenger’s carry-on luggage, the articles will be confiscated by security, and will not be returned to the passenger. Lao Airlines will not assume and Domestic any responsibility for confiscated articles.

Checked Baggage for international Sectors

• Economy Class: Maximum weight allowance is 20 Kg (44lb) for adult and child and 10kg (22lb) for infant.
• Business Class: Maximum weight allowance is 30kg (66lb) for adult and child and 10kg (22lb) for infant.

Baggage restrictions & disclaimer

Disclaimer Lao Airlines will not be responsible for damage of baggage due to force majeure including but not limited to act of God, war, strike, trade embargo...

Lao Airlines will not responsible for damage due to items or objects inside the passenger’s baggage. In case items contained in the baggage of customers led to the damage of Lao Airlines’s assets or other passenger’s baggage, the passenger must compensate all the damage and loss that Lao Airlines has to bear due to the that damage.

Lao Airlines will not responsible for damage of fragile, perishable items, money, jewelry, note, bond or any valuable documents, passport, identity paper, sample contained in the checked baggage whether Lao Airlines knows passenger put those items or objects in their bags or not. Lao Airlines will not responsible for handling complaint sent after time limits for claim.

Lao Airlines will not responsible for compensating for any damage which is discovered outside the baggage claim area or in case Lao Airlines is not informed about the damage right at the baggage claim area.

Responsibility of Lao Airlines for baggage attached limited release tag

• For baggage rejected at gate due to overweight or oversize and attached limited release tag, Lao Airlines will not responsible for paying the delay compensation.
• For the baggage attached limited release due to damage, improper coverage, fragile, perishable, … Lao Airlines will not responsible for any complaint of damage which has been waved of responsibility

Valuable items Checked baggage shall not include money, jewelry, precious metals, silverware, negotiable papers, securities or other valuable items, business documents, passports and other identification document or samples.

Special Baggage

• Bicycle may be carried as checked baggage or cargo. They must be properly packed in a strong purpose-made cardboard box. Tyres should be deflated, pedals removed, and handlebars turned and fixed lengthways. Maximum weight is 10kg.
• Golf bags and club sets must be carried as cargo or check baggage. 1 golf set including a pair of golf shoes is allowed per passenger with maximum weight 10kg.
• Sport equipment is included in checked baggage allowance, any exceed weight shall be assessed as excess baggage charges

Baggage Security Check

For safety and security reasons, the carrier may request passengers to permit a search of their person and baggage, and may search the passengers’ baggage in their absence if they are not available for such permission to be sought, for the purpose of determining whether they are in possession of, or whether their baggage contains any prohibited or limited items. If passengers are unwilling to comply with such a request, the carrier may refuse to carry them or their baggage. In such case, the carrier will not accept liability for the carriage of passengers and their baggage, except by refunding the ticket(s), applying the carrier’s current regulations.

Baggage Allowance for our partners Airlines

• Thai airway (TG)
• Vietnam Airline (VN)
• Bangkok Airway (PG)